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Warranty for a broken screen - the following is included:
- New product of equal or better specification
- No deductible
- No deduction for age of the product
- Applies worldwide
In case of damage, this is what you do:
1. Register the damage by sending an email to firstname.lastname@example.org.
2. We will assess the damage, and if it falls under the terms of this extended warranty, you will receive a new Xplora Smartwatch of the same or newer model.
3. Your new product will be delivered to you by post.
Valid from 01.01.2022
1. Which product is covered by the agreement?
The service can only be subscribed to with the purchase of Xplora devices through our website. It only applies to the product indicated on the receipt and upon providing Xplora with the IMEI of the watch within 7 days after the product has been received.
4. When does the agreement apply and how long is it valid?
The agreement is valid from the subscription date, i.e. the date the IMEI nr is provided back to Xplora. The validity is 1 year (365 days).
There is no deductible toward a covered claim.
7. Gross negligence and intent
The Xplora product should be used, treated and stored with reasonable care, to avoid damages to the extent possible. Damages to the product resulting from gross negligence and or wilful misuse are not covered.
8. Replacement Product
The replacement product will be provided in the form of an identical product or, if such a product cannot be obtained, a product of similar specifications as the damaged product.
The remaining agreement period will be transferred to the new product. No deduction is made for depreciation due to age and use. No cash compensation is provided. The product can be replaced up to two - 2 - times during the period of the agreement.